Review policy

A review is about a commercial account: what was promised, what was delivered, how long it took, how communication went, and whether the price matched the delivery.

A review is not about a person. Commentary on someone’s body, appearance, identity, background or private life is not a service review and is removed. The test we apply: could this sentence appear in a review of any subscription business? If not, it does not belong here.

• •Every review requires a confirmed email address. Unconfirmed submissions are never published.
• •One review per person per creator, enforced by a database constraint rather than by policy alone.
• •Written reviews are rate-limited and screened by a person before publication, not after.
• •Star-and-label ratings contain no free text, so there is nothing to screen: they publish when the email address is confirmed, and are removable under the same grounds listed below.
• •Where a reviewer supplies evidence of the transaction, the review is marked as evidence-backed. Where they do not, it is published unmarked — we never imply a check we did not perform.

We do not have access to payment data from the platforms, so we cannot verify purchases automatically. We say so here rather than implying a verification we cannot deliver.

A published review is removed only for one of these reasons:

• •Proven false — the described transaction demonstrably did not happen as stated.
• •Doxxing — real names, locations, contact details or anything identifying a person behind a handle.
• •About the person rather than the service.
• •Spam.
• •Conflict of interest — competitor, agency, or self-review.
• •Illegal content.
• •Withdrawn by its own author.
• •GDPR erasure of the whole profile.

That list is exhaustive. It is also encoded in our database as the complete set of permitted removal reasons, and a review cannot be marked removed without one of them. There is no reason code meaning “the subject asked” or “the subject paid”, because we did not build one.

Creators cannot pay us to remove a review or to raise a rating. Neither is offered, at any price, to anyone. The one thing a claimed creator can buy is a labelled Featured slot, which sits outside every ranking and is disclosed on how we make money. Claiming a profile, replying to reviews and flagging policy breaches are all free.

Every removal is written to the public moderation log, which is append-only — entries cannot be edited or deleted afterwards. That is what makes this promise checkable instead of merely stated.

A creator can flag any review of their account. Flagging never deletes anything; it opens a process.

Where a flag disputes facts, we ask the reviewer for evidence — a receipt, a transaction record, a message thread. The burden sits with the person making the factual claim. If they produce nothing within the window, the claim does not stand and the review is removed as unproven. If they do, the review stays and the creator’s reply is published beside it.

Either way, the decision and its reason are published in the moderation log.

Any creator who verifies control of their account may reply publicly to every review of it. Replies appear directly beneath the review at the same visual weight — not collapsed, not hidden behind a click.

This platform was never seeded with invented reviews to look established, and it never will be. Editorial content is written by us and labelled as editorial; reviews come from real users or they do not exist. If you ever find a review here that we wrote, that is a bug and a serious one — tell us at moderation@ratedcreators.com.